Forum-seven : Communauté francaise de Windows 7

Bonjour à tous,

Depuis quelques temps, mais PAS immédiatement après l'installation de Windows 7, j'ai des écrans bleus fréquents, même s'il me semble que c'est particulièrement fréquent lorsque je mets l'ordi en veille.

Lorsque je demande à Windows de chercher une solution, ou de m'expliquer le phénomène, je n'ai aucune réponse.

Quelqu'un a-il un idée ?

Merci

Laurent

Bonjour,

Pour avoir l'ombre d'une piste pour ton problème d'écran bleu, utilise WhoCrashed
Whocrashed, outil d’analyse des écrans bleus

Tu nous postes le rapport obtenu.

@+

Voici le résultat de l'analyse. Je l'envoie aussi à AVG (antivirus) car il semble qu'il y ai des problèmes de leur part.

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 29/05/2010 15:57:50 your computer crashed
This was likely caused by the following module: avgidsdriver.sys
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052910-71339-01.dmp
file path: \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_WIN7\AVGIDSDriver.sys



On Sat 29/05/2010 12:09:52 your computer crashed
This was likely caused by the following module: unknown_image
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052910-76487-01.dmp



On Sat 29/05/2010 06:31:58 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052910-38454-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Fri 28/05/2010 13:13:23 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052810-28485-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Thu 27/05/2010 15:14:28 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052710-46987-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Mon 24/05/2010 17:04:28 your computer crashed
This was likely caused by the following module: avgtdix.sys
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052410-34772-01.dmp
file path: C:\Windows\system32\drivers\avgtdix.sys
product: AVG Internet Security
company: AVG Technologies CZ, s.r.o.
description: AVG Network connection watcher



On Mon 24/05/2010 13:06:02 your computer crashed
This was likely caused by the following module: fileinfo.sys
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052410-32261-01.dmp
file path: C:\Windows\system32\drivers\fileinfo.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: FileInfo Filter Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Mon 24/05/2010 12:26:09 your computer crashed
This was likely caused by the following module: avgtdix.sys
Bugcheck code: 0x19 (0x20, 0x8560D000, 0x8560D300, 0x8600000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\052410-38391-01.dmp
file path: C:\Windows\system32\drivers\avgtdix.sys
product: AVG Internet Security
company: AVG Technologies CZ, s.r.o.
description: AVG Network connection watcher




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

8 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Bonjour,

Le rapport est on ne peu plus clair en effet !
Il y a bien un problème avec AVG.

Quelle est la version AVG que tu as installée ?
Quelle ta version Windows 7 ? 32 bits ou 64 bits ?

@+

Bonjour,

AVG = 9.0.819 et Windows 7 32 bits.

@+

Laurent

Bonjour,

C'est la version gratuite AVG ?
Tu as bien téléchargé AVG sur le site de l'éditeur ?

@+

Bonjour,

Non, c'est la version officielle. Je leur ai envoyé le mail, et j'ai reçu l'accusé réception. J'aurai un début de réponse, je pense, lundi ou mardi.

Merci de ton aide. Je te tiendrai au courant.

@+

Bonjour,

On attend donc de tes nouvelles

Bon dimanche

Bonsoir,

Bon, il semble que la dernière maj d'AVG a déjà corrigé le problème, puisqu'elle est arrivée samedi et que je n'ai plus eu de bsod depuis.

En tout cas, ils ne voient rien pour le moment, et me demande d'attendre que ça réapparaisse, si ça devait réapparaître, pour leur donner plus de précisions sur les circonstances dans lesquelles ça arrive.

Ciao !

Laurent

Bonjour,

Une affaire rondement menée par AVG