Message d'erreur bleu

[ZdeDeX]

Bonjour à tous & à toutes, j'ai un soucis qui persiste au niveu de mon ordinateur depuis quelques jours.. Je m'explique :

Pendant que je navigue sur le web, (Je dois avoir qu'environs 2-3 pages ouvertes), l'écran de mon ordinateur deviens soudainement bleu avec un message d'erreur affiché. Ayant cherché sur divers forum, j'ai fini par telecharger "WhoCrashed", un logiciel qui permet de détecter les problèmes qui se passent sur l'ordinateur me semble-il, voici ce qui m'affiche une fois l'analyse faite :

On Sat 19/03/2011 16:10:25 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031911-24694-01.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0xA441)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88002C7A441, 0xFFFFF880028E03B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\aswsp.sys
product: avast! Antivirus System
company: AVAST Software
description: avast! self protection module
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).
Google query: aswsp.sys AVAST Software SYSTEM_SERVICE_EXCEPTION

On Sat 19/03/2011 15:32:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031911-21403-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x5A88)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF88006DCD4C8, 0xFFFFF88006DCCD20, 0xFFFFF80002EBE80F)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote du système de fichiers NT
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


Conclusion
--------------------------------------------------------------------------------

14 crash dumps have been found and analyzed. 3 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

aswsp.sys (avast! self protection module, AVAST Software)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Que faire ?

Merci à tous ceux qui prendront la peine de répondre à ce sujet.

[nardino]

Bonjour,
Désinstalle Avast avec leur outil : http://www.avast.com/fr-fr/uninstall-utility
Après avoir téléchargé une nouvelle version de l'installeur.
Il semble que le module d'auto-protection soit en cause.
@+